Privacy policy

Last updated: March 2, 2026

Canova Store (“we”, “us”, or “our”) operates this website and provides all related services, including products, content, and features (the “Services”). Our store is powered by Shopify, which enables us to deliver a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services or communicate with us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to data that identifies you or can reasonably be linked to you.

We may collect the following:

  • Contact Information: Name, email, phone number, billing and shipping address
  • Payment Information: Credit/debit card details, transaction data (securely processed via Shopify)
  • Account Information: Username, password, preferences
  • Order Information: Items viewed, purchased, returned, or added to cart
  • Communication Data: Messages sent to our support team
  • Device Information: IP address, browser type, device details
  • Usage Data: How you interact with our website

2. How We Collect Information

We collect information:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically (via cookies and tracking technologies)
  • From service providers 
  • From third-party partners

3. How We Use Your Information

We use your information to:

Provide & Improve Services

  • Process orders and payments
  • Manage your account
  • Arrange shipping and returns
  • Personalize your shopping experience

Marketing & Advertising

  • Send promotional emails (you can unsubscribe anytime)
  • Show relevant ads based on your activity

Security & Fraud Prevention

  • Detect and prevent fraud
  • Protect your account and transactions

Customer Support

  • Respond to inquiries and provide assistance

Legal Compliance

  • Comply with laws and enforce our policies

4. Sharing Your Information

We may share your information with:

  • Shopify (platform provider)
  • Suppliers & Fulfillment Partners 
  • Payment processors & shipping carriers
  • Marketing and analytics partners

We do not sell your personal information.

5. Shopify & Third-Party Services

Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to improve services and provide features like personalized recommendations.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve user experience
  • Analyze website performance
  • Show personalized ads

You can manage cookies through your browser settings.

7. Your Rights (Canada & US)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Request data portability

To exercise your rights, contact us at:
📧 support@canovastore.com

8. Data Security & Retention

We use secure systems to protect your data. However, no method is 100% secure.

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

9. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from children.

10. International Data Transfers

Your information may be processed outside your country (including Canada and the United States). We ensure appropriate safeguards are in place.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, contact us:

📧 support@canovastore.com
📍 63 Palms Blvd, Winnipeg, MB, R2R 1C2, Canada