Refund policy

At Canova Store, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • Must be in the original packaging with tags
  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 support@canovastore.com

Once your request is approved:

  • We will provide return instructions
  • In some cases, a return shipping label may be provided
  • Returns must be sent to the address shared via email (varies by supplier/warehouse)

⚠️ Important:
Do not send items back without contacting us first. Unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Contact us within 48 hours of delivery with photos/videos as proof. We will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products (e.g., Printful items)
  • Personal care items (used beauty or hygiene products)
  • Perishable goods (if applicable)
  • Hazardous materials or flammable items
  • Sale items & gift cards

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is:

  1. Return the original item
  2. Place a new order after return approval

Refunds

Once your return is received and inspected:

  • We will notify you about the approval status
  • If approved, your refund will be issued to your original payment method

⏱ Processing Time:

  • Refunds are processed within 5–10 business days
  • Banks or credit card providers may take additional time to reflect the refund

If you haven’t received your refund after 15 business days, contact us at:
📧 support@canovastore.com

Return Shipping

  • Customer is responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

Order Cancellations

  • Orders can be canceled within 12 hours of purchase
  • After processing, cancellations may not be possible

North America Compliance (Canada & US)

This policy complies with eCommerce standards in Canada and the United States, ensuring transparency and fair return practices for customers.

Contact Us

For any questions regarding returns or refunds:
📧 support@canovastore.com